Law is a system of rules enforced by specified institutions. It reaches into virtually every aspect of life. It shapes politics, economics, and society. Laws dealing with society, commerce, and regulation are differentiated with different agencies enforcing the same. The scope of law dealing with society includes labor law, human rights law, civil and criminal law, immigration and nationality law, social security, and family law. All law offices receive several calls every day regarding legal on-going cases from various clients and insurance companies and other suppliers.
Law offices are supposed to be constantly in touch with their clients and should respond and resolve every legal query. Also, for legal reasons, law firms are required to convert the incoming calls into word documents. Most of the time the law offices are overwhelmed with a huge number of calls from clients and clients are favorable to leave voicemails. The voicemail services can help clients to leave voicemails to law offices ever after the working hours of law firms. But when the volume of voicemails increases, its seemingly impossible to transcribe all the voicemails and calls with in house resources on the required time. The voicemails and calls contain sensitive and crucial information regarding the on-going case and must be transcribed accurately by a professional with expertise in the field.
A reliable transcription service is crucial to immediately transcribe the calls and voice mail left by the clients after the working hours of law offices with accuracy.
Challenges are comprised of the following:
- Large call volumes with 100 to 200 calls per week from clients, insurance companies, suppliers were overwhelming for our team to handle.
- Key call information was not captured and lost customers or issues with claims processing from insurance companies.
- We were overwhelmed with the number of calls we are receiving daily, weekly, and monthly. And this caused us to have a large backlog in follow-ups to our clients and insurance companies.
- Our Voicemail inboxes were full most of the time and this caused issues with not able to attend to our clients and insurance claims for our customers. Retrieve the date from Voice mails is painful and time-consuming. It requires a lot of time to analyze all the voicemails to gain the data needed.
Phone cloud Hub:
The cutting-edge technologies of Phone Cloud Hub’s cloud-based voicemail systems can easily handle overflow calls and provide a machine-aided human transcription of every incoming voicemail message, ensuring the call center’s team can quickly and easily delegate important messages to the right agent.
It’s an effective and efficient strategy to transcribe all the voice mail received post working hours to analyze them to extract a red alert call list and call back those clients immediately to resolve the issue with appropriate solutions. Not only can a cloud-based voicemail solution decrease the amount of time it takes to process and delegate a customer query, but it can provide a valuable tool in processing and analyzing incoming call metrics of law offices
The voicemail to text services from Phone Cloud Hub has helped our law firm in the following ways:
- We were able to read our voicemail text which is 100% accurate on our phone/computer inbox
- We had a record of every voicemail and thus helps for legal reasons
- Since we were able to read the voicemails anytime, anyplace and on any device, we prioritized the important callback/follow up – which helped in not losing clients
- The overall effectiveness of our team went high and our productivity increased
- Data readily available for the team to immediately call the customers during their working hours and fix the important query or issues.
- Retain clients with valuable assistance at the right time with the right solution. Not miss any clients important queries that come during the non-support hours.
The key benefits that law offices derived from our services were:
- With Phone Cloud Hub, your voicemail messages will be delivered via email or accessible using our online portal. The original audio recording plus a complete, 100% accurate transcription of the message will be delivered to your mail.
- Accurate transcripts (98%-100% accuracy)
- Reliable, professional transcription services with fast turnaround time.
- Round the clock availability. No downtime and very responsive
- Unprecedented confidentiality using multipronged privacy measures
- Phone Cloud Hub's virtual voicemail box works with your existing mobile and home/office phones so you never have to purchase, install, or maintain expensive phone hardware
- Utilizing a cloud-based voicemail transcription service like Phone Cloud Hub for your law firm communications keeps your information secure and in the right hands at all times – even if your phone is lost or stolen.
For overflow considerations, a cloud-based voicemail system is ideal for law offices with limited resources to handle a sudden influx in customer calls. Allowing for incredible flexibility in agent delegation, these systems allow law offices to quickly sort through and prioritize important calls from that deemed low-priority. But for larger teams, having the ability to measure the scale and response time of callbacks is an invaluable resource.
Phone Cloud HUB is a cloud-based phone system with Premium Voicemail to Text conversion service. Phone Cloud HUB voicemails are transcribed by live agents 24x7. Your voicemail along with its 98.5% accurately transcribed text will be delivered to your inbox within 3 minutes.